Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 60 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Because we provide custom printed products we cannot provide returns for sizing issues or buyers remorse. If a garment doesn’t fit as you would expect or you do not like the fit of the item, but it falls approximately within the size chat guide we cannot refund that product. It is your responsibility to check the sizing charts provided on the product pages and to ensure your design is to your specifications before finalizing the order. Products received may vary slightly from the sizing chart provided as blank good manufacturers do have some variation from garment to garment. If a particular item does not have a sizing chart then you may request one from orders@tshirtelephant.com. If your order does not resemble (within a reasonable limit) the digital confirmation (at the time of checkout), then we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).
If you notice an issue with your order, please submit an email to orders@tshirtelephant.com with the subject line “Request Return for Order [your order number]”.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
We do not offer exchanges on printed items. We can offer exchanges on blank garments if they are sent back to us unused. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to T-Shirt Elephant. Exchanges can only be made once the items are received and confirmed undamaged by T-Shirt Elephant.
We do not offer cancellations under any circumstances. All orders are made-to-order and the process begins immediately after an order is placed. If you have a question about a cancellation of an order please email us at orders@tshirtelephant.com. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.
