We are open from 9am - 5pm EST, Monday through Friday. Please feel free to email us anytime after hours as we answer all emails in the order we receive them the next day.
The easiest way to get a quote is to use our Design Studio. Simply upload your design on your selected product and then hit the Get Quote button on the bottom of the screen. Once you are on the quote screen, select your desired quantity and then hit Update Quote. You will be given a quote for the total, and the cost for each item.
Because of the extremely high order volume we process, we do not offer free sample orders as a service. However, you’re welcome to place a small order before you plan on placing a larger order to test out our printing service. In addition, if you’re worried about print quality, please check out our gallery page for some images of our work. Please note that there is no guarantee that a sample or a smaller sized order will be printed with the same print method as a larger sized order. For small quantity orders, we almost always use DTG Printing and Vinyl, whereas on larger orders, we tend to use Screen Printing more often. Please keep this in mind when placing orders for samples.
We are located in Toronto, Canada.
Please see our Return Policy page.
We do offer sponsorships. To see if you are eligible please send your request to firstname.lastname@example.org.
No, we do not. What you see on the website is what you get.
Some of our products come in youth sizes, please check the product page for details.
Sizing charts are available on the individual product pages.
Yes, we do. Our American Apparel items are manufactured in the US. Check the product descriptions for details.
All of our printing is done in Canada, and on occasion we can source Canadian manufactured garments depending on the quantity. We are still searching for a Canadian supplier that can fulfill our needs.
If you have a specific item you would like printed on or embroidered then please contact us at email@example.com and we will try to work with your specifications.
Yes, we offer free standard shipping on all orders, placed via the website, over $100.
We offer two options at checkout for speedy deliveries.
Expedited orders will ship within 10 business days and cost an additional 25% of the order subtotal.
Rush orders will ship within 7 business days and cost an additional 50% of the order subtotal.
Standard production is 14 business days in-house plus 3-5 business days for delivery.
Depending on your location within Canada your order will be shipped by UPS or by Canada Post. We tend to use Canada Post for more rural locations and UPS for orders in major cities.
A tracking number (if applicable) will be provided via email once your order has shipped.
We offer local pick up in Toronto, but this needs to be arranged with our customer service representatives. You can find their email on our Contact page. We do not offer this as an option on our website.
Yes, but we have to ship to PO boxes via Canada Post.
We can arrange to ship outside of Canada, please contact our customer service for details.
Vector is ideal, but 300dpi will do nicely as well.
We accept .jpeg, .png, .eps, and .pdf.
For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines.
Our design team will notify you if your artwork exceeds normal pixilation levels and will and work with you to make your artwork look great on your t-shirts.
Sleeve printing is only available on the Gildan Heavy Cotton (G5000). Please use our online design studio to add your custom sleeve art.
Smaller quantity orders are typically printed with either DTG or using vinyl at the discretion of our printers, unless specified by the customer. Larger orders may be screen printed. This can change depending on the number of colours in the artwork as well.
We determine pricing based on the cost of the specific product, the number of colours used in your design, and by the quantity of shirts required for your order. Everything is calculated automatically through the site.
No, we do not charge separate set up fees. Pricing is all-inclusive.
We accept VISA, MC, and AMEX.
Screen Printing is a professional print method that uses permanent and vibrantly coloured plastisol ink pressed through mesh (the screen). The ink is printed directly onto the t-shirt fabric and cured at 350 degrees to ensure the print never fades, cracks or peels. Screen Printing ensures a better final product that will outlast any other printing method. Screen printing is ideal for large quantities because the process allows for greater price breaks based on how many shirts are printed at once.
Direct to Garment Printing is a high-quality method of printing custom apparel. It is ideal for spot-colours (solid colours) and produces vibrant prints that leave a smooth texture on the t-shirt. Screen Printing is ideal for larger orders because it allows us to offer our customers the best possible price for low runs while also offering incredible quality prints. Direct to Garment Printing uses a specially formatted inkjet printer that prints water-based ink directly into the fabric of your t-shirts. DTG printing is ideally used to print multi-colour images of small quantities of t-shirts, or to reproduce photos or full colour graphics. Direct to Garment leaves a softer feel, but still has the same long-lasting durability as Screen Printing.
Never. Iron-ons are a cheap, non-permanent, method of heat pressing a printed piece of paper into the fabric of a t-shirt. It can be distinguished by the eye quite easily by its low quality. Iron-ons have dull colours, borders around the image, and often fade, crack, or peel after a few washes.
All hat orders placed through the website will be embroidered.
If you’re interested in using our embroidery service for a different garment, such as a sweater or a jacket, you will need to get in touch with our customer service reps through email for more information regarding pricing.
We hope that our FAQs helped to give you more information about T-Shirt Elephant and our products. If you could not find an answer to your question, or you would like more information, please feel free to contact our customer service team. We are always available to help answer your questions and make it a priority make order custom apparel as simple and easy as possible.
Our FAQs are always evolving, if you think there should be another Question + Answer on here, please be sure to send us an email. We would greatly appreciate your feedback and help!